Professionals Cairns Beaches
Shop 1 Smithfield Business Centre, 1057 Captain Cook Hwy Smithfield
07 4038 3800 - 24/7
07 4038 3400Contact us
Professionals offer the following methods of payment;
Reconnect One Card
(processing allow 4 days)
(processing allow 2 days)
Zero Tolerance Policy for Late Rent Payments
As a tenant, paying rent on time is important. You agreed to do this when you signed the lease. Ensure that whichever Payment option you use you allow the appropriate days for this to reach our trust account.
To ensure rent arrears are paid as soon as possible, we have implemented a follow-up policy for tenants which involves phone calls, emails, sms and letters to the offending tenants. This has caused some people embarrassment and also resentment, however we cannot apologise for such action, as we believe that the rent must be paid on time, all the time!
If you believe you may be late with a rent payment, you must notify your Property Manager at least 3 working days beforehand so we can inform the landlord to prepare and make other arrangements with their mortgage payments, should this be required.
You can expect the following from us, should your rent fall into arrears and you have not notified your Property Manager;
1 – 7 days Daily phone calls, SMS’s and /or emails reminders
8 days Form 11 (Notice to Remedy Breach)
9 – 14 days Daily phone calls and letters
15 + days Form 12 (Notice to Leave) sent to the property requiring vacant possession in 7 days should the rent not be paid.
Expiry of the Termination notice – The agent is within their right to apply to (QCAT) QLD Civil & Administrative Tribunal to have the matter heard at QCAT.
We would like to avoid the above process at all costs and therefore encourage tenants who are having difficulty paying rent to have regular discussions with their Property Manager.
In extreme cases, details of the tenancy can be lodged on a National Tenancy Data Base. This will affect further tenancy arrangements with other real estate agents not only in your local area, but across Australia and New Zealand.
You can be listed on a database for one or both of the following two reasons:
Should your payment direct into our agency trust account be dishonoured, we will ask you to pay any bank dishonour fees to us within 7 days. Furthermore, should this frequently reoccur, we will also request that you do not pay your rent by this method again so this situation is not repeated.
Paying Your Rent into the Office
We ask that you only pay your rent as agreed on your tenancy agreement, and as discussed in your tenancy induction. Unless specifically requested, we are unable to accept rent payments of cash in our office.
Calendar Monthly Payments
Should you be requested to pay by calendar month, it is important to understand that the term ‘calendar month’ does not refer to 4 weeks or 28 days. As each month has either 28, 30 or 31 days, then a calendar monthly amount is more than 4 weeks rent.
To calculate this properly and evenly, we use this simple calculation.
Daily Rent x 365 days = Yearly Rent
Yearly divided by 12 months = Calendar Monthly Rent
This calculates 12 equal calendar monthly payments, which will be due on the same date each month (i.e. the 1st of each month); instead of the same day (i.e. every second Friday) as is the case with fortnightly payments. Please note that a calendar month payment is approximately 4.33 of a week’s rent.
Please note that rent is calculated on a daily basis.
Understanding ‘Rent in Advance’
Please ensure your rent is always paid in advance. Some tenants find this concept hard to understand, and some mistakenly believe that the first 2 weeks rent paid is held in trust for use at the end of tenancy, like a bond. It is important to note the first 2 weeks rent pays for your first 2 weeks of tenancy.
At the start of your tenancy a further 1 or 2 weeks rent is required to keep your rent payments in advance as per your tenancy agreement.