Congratulations on your approved application for your new home. So that you know what to expect moving forward, please note the following process;
(a) Confirmation – We will contact you by phone and also send a confirmation email with a copy of the General Tenancy Agreement (Form 18a) to advise you that your tenancy application has been approved.
(b) Bond/Rent payment – You are then required to pay the bond in full within 24 hours to secure the property, 2 weeks rent are due at time of collection of keys. Our ONLY approved rental payment methods are as below
- Reconnect One Card –Best option as discounts are available at Coles, Woolworths, Big W, BWS, etc. via this method
- Cheque
- Payroll deduction
(c) General Tenancy Agreement – ALL tenants listed on the General Tenancy Agreement (Form 18) must come into the office to sign the required paperwork. This includes the General Tenancy Agreement (Form 18), Bond Lodgement (Form 2) etc. You are required to watch a 30 minute Sign up video on the procedures and policies of our office throughout the tenancy.
Upon lease start date, you will receive a tenancy pack with all the required documents throughout the tenancy.
Please also note the following:
Keys issued early. It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date. An example of this is where access to the property is required to move boxes into a garage or bedroom, or a removal truck company requires access earlier due to their availability. Under all circumstances we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons.
For more information, please go to the Office of Fair Trading Website (www.fairtrading.qld.gov.au/)
Utility Connections
Direct Connect is Australia’s leading utilities connection provider, that help over 150,000 people move house every year.
They can help make the move in process easier, they specialise in connecting electricity, telephone, internet, gas etc and more importantly saves you the time and hassle calling various people and its absolutely free!
Direct Connect have an “always on guarantee” policy knowing your connections will be taken care of ready by the day you move in – that’s their promise to you.
Simply click here to apply now
Wanting us to get you connected?
Direct Connect is a free no-obligation service that will connect all your utilities on your behalf, simply ask us for a form to fill in and nominate the services you wish to have connected and we will forward it to Direct Connect on your behalf
Should you wish to arrange connections of yourself, here are some useful numbers:
Power and Gas
Ergon 13 10 46
Origin Energy 13 24 61
El Gas 13 11 61
Telephone and Internet
Telstra 13 22 00 www.telstra.com.au (also has e-cards to notify change of address)
Optus 13 33 45 www.optus.com.au
Waste Management
Cairns Regional Council 4044 3044
Mail Redirection & Changing Address
Ensure that you let financial organisations, road departments and other important bodies know of your change of address. Alternatively, you can contact Australia post to have your mail redirected for a set period of time.
Should you receive any mail addressed to either previous tenants or the landlords, please return to sender.
Removalist and Parking
Should you be moving into a strata unit complex, there may be some arrangements to be made with the building manager prior to moving in, if this is the case, your Property Manager will advise you.
Contact Details
Once your new contact details are available, for example, landline phone number and postal address, (if different from your residential rental property address) please email your property manager with your new details.
Keys
Should you wish to copy keys it is important to note that upon vacating, we will need back all keys given to you at the tenancy commencement, and also any extra copies created during your tenancy period. If you change the locks during tenancy, you are obligated to notify your property manager and provide the office with 3 sets of the new keys.
Any lost or damaged keys, remotes and security fobs, must be replaced at your expense.
Payment and Lodgment of Your Bond
Your bond will be lodged with the state bond authority and you can expect confirmation from them indicating your lodgment number.
Property Entry Report
Please ensure that you return your signed/amended copy of your property entry report to us within 3 days of the tenancy start date. If this is not returned please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.
For more information on completing and returning your condition report please see Office of Fair Trading Website (www.fairtrading.qld.gov.au/)
Foxtel/Other Satellite Dishes
Before considering having any satellite dishes connected, you must first contact the Property Manager to seek permission. Some Lessors and or Body Corps will not allow satellite dishes attached to the building, and in most cases written permission needs to be sought.
Fittings/Fixtures
No additional fittings or fixtures such as TV brackets, nails, shelving, hooks etc can be installed without prior written permission from the Property Manager. Professional installation maybe required.
Tenant Contents Insurance
It is crucial that you seek your own contents insurance.
It is important to note that should your goods be damaged or destroyed by circumstances affecting the owner’s property. You are not covered through the owner’s insurance. (i.e. fire, storm damage, power outages etc).
Example One: An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owners insurance.
Example Two: You are away on holidays and the power cuts out due to an electrical fault in the building. Your return home to find your fridge/freezer goods spoilt. The owners insurance will not cover your fridge/freezer goods.
In all cases above, quality tenant contents insurance should cover your goods for these given examples. Please check with your insurer, however, for the cover they can provide you.
